Eligibility & Return Conditions
The following conditions must be met for a return to be accepted:
- Items must be unused, in their original condition and original packaging.
- Your order number or proof of purchase must be included.
- Gift cards, personalised items and products marked "final sale" are not eligible for return.
Return Shipping Responsibilities
Where a return arises from our error — including damaged, faulty or incorrectly dispatched items — we will cover all return shipping costs. In all other circumstances, return shipping costs are the responsibility of the customer.
Return Window
We accept returns on any item within 30 days of delivery. Eligible returns may be processed as a refund or an exchange, subject to the conditions outlined above.
Procedure for Submitting a Return
- Step 1: Contact us at Contact@VoltPacki.Shop, providing your order number and the reason for your return.
- Step 2: We will issue return instructions along with the appropriate return address.
- Step 3: Securely package the item and dispatch it to the address provided.
Please note: items must not be sent back prior to contacting us. Returns received without a prior request may not be accepted.
Refund Processing
Upon receipt and inspection of your returned item, you will receive an email confirmation of the outcome. Where a refund is approved, funds will be returned to your original payment method within 5–10 business days. Please allow additional processing time on the part of your financial institution.
Exchange Policy
We offer free exchanges for a different size or color, subject to availability.
Damaged or Incorrect Items
Should your order arrive damaged, faulty or not as described, please notify us within 48 hours of delivery and include photographic evidence. We will arrange a free replacement or issue a full refund at no cost to you.