Knowing how your payment works — and that it's safe — means you can shop without worry. Here's everything you need to know, in plain language.
What ways can you pay?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. You'll see all available options at the checkout screen.
What currency will you be charged in?
Prices are shown in USD. If your card is set to a different currency, your bank will handle the conversion and may add a small fee for doing so.
When does the charge actually happen?
Your card is charged at the moment you place your order. A confirmation email will land in your inbox straight after payment goes through.
Is your payment information safe?
Every transaction runs through an encrypted SSL/TLS connection, handled by PCI-DSS compliant payment providers. VoltPacki never sees or stores your full card number. You can read more on our Secure Checkout page.
What should you do if your payment is declined?
Double-check your card details and billing address, or try a different payment method. Your bank can also give you the specific reason a payment didn't go through.
Why might an order be held for review?
To keep our customers protected, some orders are checked before we ship them. We may reach out to confirm your details, or cancel and refund any order that raises a concern.