Privacy policy

1. About Us

VoltPacki ("we", "us", "our") runs this online store selling products. Your privacy matters to us, and we take it seriously. This page explains what data we collect, why we collect it, and what control you have over it. Using our website or placing an order means you're on board with what's described here.

2. What We Collect

Here's the data we gather — either directly from you or automatically as you browse:

Your details: name, email, phone number, and shipping and billing address.
Order info: what you bought, how much you spent, and payment confirmation (we never store full card numbers).
Tech data: IP address, browser type, device info, and which pages you visit.
Marketing preferences: whether you want to hear from us about news and offers.

3. Why We Use Your Data

To complete your order – handle payment, get products shipped, and support you if anything comes up.
To keep you in the loop – order confirmations, delivery updates, and answers to your messages.
To make our store better – learn how people use the site so we can keep improving it.
For marketing – emails and offers, but only if you've said yes. Unsubscribe whenever you like.
To stay compliant – meet our tax, accounting, and fraud-prevention obligations.

4. Keeping Payments Safe

Every payment goes through PCI-DSS compliant providers over encrypted SSL/TLS connections. VoltPacki never sees or stores your full card details — ever.

5. Cookies

We use cookies to keep your cart running, save your preferences, track site traffic, and show you relevant offers. You're in control — adjust or clear cookies in your browser settings any time.

6. Who We Share Data With

We do not sell your data. Full stop. We only share what's needed with trusted partners who help us run the store — payment providers, delivery carriers, our e-commerce platform (Shopify), and analytics tools — and only the minimum they need to do their job.

7. How Long We Keep Your Data

We hold onto your personal data only for as long as it takes to fulfil your orders and meet our legal, tax, and accounting requirements.

8. Your Rights

You can access, update, or delete your personal data at any time. You can also object to or limit how we process it, and pull back your marketing consent whenever you choose. Just email us at Contact@VoltPacki.Shop to get started.

9. A Note About Children

Our store isn't meant for anyone under 16, and we don't knowingly collect data from children. If you think a child has sent us their personal information, reach out and we'll remove it right away.