Welcome — we want your experience with VoltPacki to be smooth and stress-free, right down to the billing details.
1. What Are These Terms About?
This page explains how VoltPacki handles payments, billing, and any disputes that may arise. By placing an order with us, you're agreeing to everything outlined here.
2. How Are Prices & Taxes Handled?
All prices on our store are displayed in USD. Any applicable taxes and shipping fees are calculated and clearly shown at checkout — before you confirm your payment.
3. Are You Authorised to Use Your Payment Method?
When you place an order, you're confirming that you have permission to use the payment method provided, and you're giving us the go-ahead to charge the full order amount.
4. What If You Spot a Billing Error?
Mistakes happen — if you notice something doesn't look right on your bill, please reach out to us straight away at Contact@VoltPacki.Shop. We'll look into it promptly and put things right.
5. How Do Refunds Work?
Once a refund has been approved, it will be returned to your original payment method within 5–10 business days, in line with our Return Policy.
6. What Should You Do About a Disputed Charge?
If a charge doesn't seem right to you, we'd love for you to get in touch with us first at Contact@VoltPacki.Shop — we can usually sort things out much faster than a bank dispute can. Please note that opening a chargeback without contacting us first may slow down the resolution process.
7. What Happens If You Cancel an Order?
If your order is cancelled before it ships, you'll receive a full refund. If it has already been dispatched, our standard return process will apply.
8. Can These Terms Change?
Yes — we may update these Billing Terms from time to time. Whenever we do, the most current version will always be right here on this page.